1 Job in Salt Lake City, UT
DBC - Deseret Book is Hiring a Customer Support (Call Center) Representative Near Salt Lake City, UT
Customer Support (Call Center) Representative
Starting Date
Immediately
Location
Customer Support Center
2240 W 1500 South
Salt Lake City UT 84104
Type
Part-Time (Day and Afternoon/Evening positions available)
Description
- Exhibit exceptional, world-class sales and customer service by actively selling and promoting Deseret Book products and services at our customer support center.
- Provide support to customers using phone, email, and live chat.
- Process phone orders, credits, replacements, and data entry.
- Provide basic support for digital products and Deseret Book apps.
- Resolve customer concerns promptly and professionally.
- Place outbound courtesy calls to customers for special promotions.
- Approximately 25-29 hours per week
- Shifts:
- Monday through Friday 2 pm 8 pm and 5 hours on Saturdays (Saturdays are required)
Required Skills
- Superior customer service and sales skills
- Excellent computer and data entry skills (with accuracy)
- Able to learn multiple computer programs quickly
- Ability to work in a fast-paced environment as a supportive team member with a positive attitude.
- Keyboard 45 wpm
- Bi-lingual English/Spanish a plus (not required)
Benefits
Merchandise discount
Closed Sundays
Great working environment
Job Summary
Part Time
$37k-48k (estimate)
01/14/2023
05/29/2024
The job skills required for Customer Support (Call Center) Representative include Customer Service, Call Center, Products and Services, Customer Support, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support (Call Center) Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support (Call Center) Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support (Call Center) Representative positions, which can be used as a reference in future career path planning. As a Customer Support (Call Center) Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support (Call Center) Representative. You can explore the career advancement for a Customer Support (Call Center) Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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